Why is a deposit required?

A 50% deposit secures your appointment time and protects against last-minute cancellations, which prevent other clients from booking that slot.

What if I need to reschedule instead of cancelling?

Rescheduling is treated the same as cancelling. Reschedule 48+ hours out, and your deposit carries forward as credit; within 48 hours, the same forfeiture and fee rules apply as for a cancellation.

Can I get my deposit back as a refund instead of credit?

No—deposits aren't refunded to your card. With 48+ hours' notice, we credit your deposit toward your next booking.

Is the consultation fee separate from the service cost?

Yes, but if you book your service before you leave the consultation, the fee is credited toward it.

Can I book a phone consultation?

Yes, we have an option for that, but make sure that before the appointment you send us pictures of your hair, freshly washed and dried. The picture should be taken in natural light outside, but not under direct sun. Send it by SMS to 0426 270 010.

Do I need a patch test before my appointment?

We recommend waiting 24 hours before any chemical service, though it's not mandatory. A negative test doesn't guarantee no reaction — please raise any concerns with your doctor or us before booking. You'll review and sign our full consent form when you book through Fresha.

What if my hair is damaged or has had previous chemical treatments?

Let us know before your appointment. We'll allow extra time to assess your hair, and you may need a pre-treatment before colour or Nanoplasty services, at an extra cost.

Can I get Nanoplasty and a colour service together?

Nanoplasty should be done before colour — it can alter or fade existing colour, so sequencing matters.

Do I need to use specific products after Nanoplasty?

Yes — maintaining your results requires the professional, sulfate-free home care products recommended at your appointment. Not using them can shorten your results and affect the treatment guarantee.

Do you offer colour services to under-18s?

Yes. We prefer a parent or guardian to be present during the consultation, though it isn't compulsory.

Can I bring someone with me to my appointment?

As a small studio, our space is limited. Please check with us in advance if you'd like to bring a guest, and we'll let you know if it's possible.

What happens if I'm running late?

Call or SMS us to let us know. If you're more than 15 minutes late, we have the right to reschedule your appointment and charge the full appointment fee.

Can I change my booked service before or during my appointment?

The same notice periods as our cancellation policy apply: 48+ hours' notice, we can adjust it with no penalty; 24–48 hours, your deposit is forfeited; under 24 hours or once the appointment has started, the full original price applies. This doesn't apply if your stylist determines a service shouldn't go ahead due to your hair condition or a health concern — that's our call, not a change of mind, and any amount paid is refunded in full.

Can I add an extra service on the day?

If our schedule allows, yes. If we can't fit it in, we can arrange it for your next visit.

What if I'm not happy with my results?

Contact us within 7 days by SMS, email, or phone. The follow-up consultation to assess the issue is free, and we provide corrections free of charge where warranted. We don't offer refunds, and change-of-mind requests aren't included.

How do I manage or cancel my booking?

You can manage your booking — reschedule or cancel — anytime via the Fresha app, or by calling us during trading hours.

Is there a card surcharge on payments, and do you accept American Express?

No surcharge applies on card payments from 1 October 2026, in line with the Reserve Bank of Australia's ban on card surcharging. We accept American Express.

Salon Policies & FAQ

Booking & Deposit Policy

Janos Kiss Hair requires a 50% deposit to confirm your booking.

If you cancel or reschedule with 48+ hours' notice, your deposit is credited toward your next booking.
24–48 hours’ notice to cancel or reschedule: your deposit is forfeited.
Under 24 hours’ notice, or a no-show: 100% of the booked service price is charged to the card on file.

Cancelling and rescheduling are treated the same at every tier — there is no separate leniency for moving an appointment versus cancelling it outright.

You can manage your booking anytime via the Fresha app, or by calling us during trading hours.

Running Late

If you're running late, please call or SMS us to let us know. If you're more than 15 minutes late, we may reschedule your appointment and charge the full appointment fee.

Changing Your Booking

If you want to reduce or change what you've booked (for example, dropping foils and keeping just a cut), the same notice periods as our cancellation policy apply:

48+ hours’ notice: we can adjust your booking to the new service, no penalty.
24–48 hours’ notice: your deposit is forfeited, even if a smaller service goes ahead.
Under 24 hours’ notice, or once your appointment has started: the full price of your original booking applies, regardless of what's actually carried out.

This differs from a case where your stylist determines during assessment that a service shouldn't go ahead due to your hair condition or a health concern — that decision sits with us, not a change of mind on your part, and we refund any amount paid in full.

If you'd like to add an extra service on the day, we're happy to accommodate this where our schedule allows. If we can't fit it in, we can arrange it for a future visit.

Consultation Fees

Consultations are paid appointments, not free add-ons, whether held in-salon or by phone. If you book your service before leaving your consultation, the consultation fee is credited toward that service. This credit does not apply retroactively—it is only available at the time of the consultation.

This is separate from the in-chair hair assessment that happens at the start of every appointment, which is included in your service.

Before You Arrive

Please arrive with clean hair—washed the same day or the day before your appointment—so we can accurately assess your natural texture and true colour.

Patch Testing & Chemical Service Risk

Your safety matters to us: chemical hair services can occasionally cause an allergic reaction, even in clients who've had the same service many times before with no issue. We recommend a patch test 24 hours ahead, though even a clear result doesn't rule out a reaction on the day—if you have any concerns, please speak with your doctor beforehand.

When you book through Fresha, you'll be asked to review and sign our treatment consent form, which covers patch test guidance, allergic reaction risk, and aftercare requirements.

Result Satisfaction

If you're not happy with your hair, contact us within 7 days by SMS, email, or phone. We operate a 7-day notification policy for any adjustments needed.

No refunds are offered. The follow-up consultation to assess the issue is free, and we'll work with you directly to resolve it. We provide corrections free of charge where warranted. Change-of-mind requests are not included.

Nanoplasty-Specific Terms

If your hair is damaged, overly processed, or has previous chemical services (keratin, perm, henna, permanent straightening), a pre-treatment or additional service may be required at an extra cost.

Nanoplasty can alter or fade existing hair colour. If you’re planning both treatments, complete Nanoplasty before any colour service.
Maintaining your results requires the professional, sulphate-free home care products recommended at your appointment. Not using them can shorten results and affect the treatment guarantee.

Your signed consent form at the time of booking covers the full terms.

Guests in the Salon

As a small studio, we have limited space to accommodate additional guests during your appointment. If you'd like to bring someone, please check with us in advance so we can let you know whether it's possible on the day.

Frequently Asked Questions

A 50% deposit secures your appointment time and protects against last-minute cancellations, which prevent other clients from booking that slot.
No surcharge applies on card payments from 1 October 2026, in line with the Reserve Bank of Australia's ban on card surcharging. We accept American Express.
You can manage your booking — reschedule or cancel — anytime via the Fresha app, or by calling us during trading hours.
Rescheduling is treated the same as cancelling. Reschedule 48+ hours out, and your deposit carries forward as credit; within 48 hours, the same forfeiture and fee rules apply as for a cancellation.
The same notice periods as our cancellation policy apply: 48+ hours' notice, we can adjust it with no penalty; 24–48 hours, your deposit is forfeited; under 24 hours or once the appointment has started, the full original price applies. This doesn't apply if your stylist determines a service shouldn't go ahead due to your hair condition or a health concern — that's our call, not a change of mind, and any amount paid is refunded in full.
No—deposits are ’t refunded to your card. With 48+ hours’ notice, we credit your deposit toward your next booking.
Call or SMS us to let us know. If you're more than 15 minutes late, we have the right to reschedule your appointment and charge the full appointment fee.
Yes, but if you book your service before you leave the consultation, the fee is credited toward it.
We recommend waiting 24 hours before any chemical service, though it's not mandatory. A negative test doesn’t guarantee no reaction — please raise any concerns with your doctor or us before booking. You'll review and sign our full consent form when you book through Fresha.
Let us know before your appointment. We'll allow extra time to assess your hair, and you may need a pre-treatment before colour or Nanoplasty services, at an extra cost.
Nanoplasty should be done before colour — it can alter or fade existing colour, so sequencing matters.
Yes. We prefer a parent or guardian to be present during the consultation, though it isn't compulsory.
As a small studio, our space is limited. Please check with us in advance if you'd like to bring a guest, and we'll let you know if it's possible.
If our schedule allows, yes. If we can't fit it in, we can arrange it for your next visit.
es, we have an option for that, but make sure that before the appointment you send us pictures of your hair, freshly washed and dried. The picture should be taken in natural light outside, but not under direct sun. Send it by SMS to 0426 270 010.
Contact us within 7 days by SMS, email, or phone. The follow-up consultation to assess the issue is free, and we provide corrections free of charge where warranted. We don't offer refunds, and change-of-mind requests aren't included.
Yes — maintaining your results requires the professional, sulfate-free home care products recommended at your appointment. Not using them can shorten your results and affect the treatment guarantee.